Online Ordering is the latest option for contactless ordering. It allows guests to place their food orders online for either pickup or delivery. Since COVID, contactless service, including ordering and payment, is preferred. Therefore, many more restaurants now offer an Online Ordering experience for their guests.
With online ordering, guests can place their food orders through a branded checkout page designed and provided by Harbortouch. The checkout hyperlink with the restaurant's menu is placed on the restaurant's website or an Instagram page. When a customer places the order, both the kitchen and manager receive a notification of a new online order in real-time.
Since orders are placed directly through the restaurant websites, merchants don't have to pay any fees to the third-party companies such as Grubhub and Uber Eats. However, Harbortouch Restaurant POS Online Ordering platform provides access to platforms like Uber Eats and Doordash directly from the POS system. Restaurants can enable this feature if preferred and not use additional tablets.
You can see an example of the restaurant's menu and the checkout pages here: